Most tech companies would claim to personalize customer experiences but in fact, very few tech companies do a good job of doing this online. Customers are looking for the general store – that local place where their experience is personalized and where they can have an authentic relationship with the vendor.
Sarah will help BoS delegates understand how to build a more human, personal experience for their customers. A more honest relationship that not only builds loyalty but is also much more effective in helping you understand what and why they are buying.
In 8,000 transcripts of live chat conversations with 5 large tech companies polled over a 1 year period, 90% of customers asked, “Are you a robot?”
What does this mean about what customers are expecting from companies, and what companies need to do better for their customers?
How can you implement some simple techniques to humanize your customer’s experience with your brand?
Want to watch the best talks online?
We run conferences for people that build & invest in great tech businesses. To access talks online, hear about new events, contact speakers and stay in touch with great ideas, share your email address with us.
We'll NEVER sell your email. Unsubscribe anytime.