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Perspectives on the wonderful world of tech

WebSummit report: the Internet of Things

Oh goody! We love the Internet of Things. So here is a panel incorporating Smart Things and the makers of HapiFork, moderated by Mike Butcher of TechCrunch. I’ve come across SmartThings before and I have to say they’re pretty cool: it’s a cloud based platform that lets you connect your devices and build applications for them. A bit like Pachube, but it works in the cloud.

So Alex Hawkinson of SmartThings has bravely volunteered to do a live demo, on stage, in front of more than a thousand people. Appealingly, it comes in what looks like an old drawer from a kitchen dresser. He’s showing off motion, temperature and humidity data coming live from the ‘Eye of Sauron’ (according to his phone’s interface) which is not at all disturbing.

In the real world, what this basically means, among other things, is a remote control for everything. So the whole house can be locked remotely. But more powerfully you can set things up remotely to make devices interact. When someone knocks on the front door, the nightlight can flash and you can get a notification direct to your phone.

Mike, straight to the point, wants to know how SmartThings will make money and how developers will share revenue. There will be paid apps and free apps, plus smart services – lovely example of a group of off duty cops who are making money setting up a home monitoring system based on SmartThings monitoring.

HapiForks is a much simpler proposition, a fork that tracks the number of times you bring the fork to your mouth and how fast you’re moving it. Go too fast and the fork vibrates to remind you not to be a greedy pig. It’s a tool to monitor and change eating habits, and it will also track and monitor your habits over a longer period. So now you can have graphs of every meal on your mobile.

It remains to be seen how this will go down at The Fat Duck.

There are projects going on to look at analysing what is on the fork as well as how it is used. Niches include people who have eating disorders, or particular food intolerances, but basically it is a tool for those who want to eat mindfully.

One of the joys of the Internet of Things is the unexpected connections: the guy who has hacked his house so that if his FitBit doesn’t record sufficient steps one day, the heat won’t work tomorrow. The same is true for businesses in the area – they are making all sorts of connections to build new functions.

Mike raises the real challenge of device fragmentation and standardisation. However the panel see this as a converging market, with a potential size of billions. ‘Are you a user of stuff?’ says Alex. If so, the Internet of Things is relevant to you. Look out for it at a fork near you.

 

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Websummit report: Saul Klein’s call to action

Saul Klein is never dull and today he is on a bit of a mission to boost the profile of the internet economy. Here are some fun facts from Saul:

  • The UK is the number 1 in the world rankings for internet economy as a percentage of GDP, and the gap is widening
  • London is the number 1 english speaking city in Facebook. And the only English speaking city in the top 11
  • ARM has the majority of the world’s mobile phone chips based on its designs.

Reasons for optimism, but, what about the City? The City seems uneasy with technology. In the US, they have got it and the US investment markets feature tech companies of a range of sizes as a result – for example,  some US listed companies are worth much less than companies like Yelp and Zoopla. But in the UK, there are £650 Bn under institutional fund management most of which is sitting on the sidelines of the internet economy.Where are the analysts looking at this sector and asking about the 8% driven by the Internet?

(By the way, if this question intrigues you the BLN had a thorough look at the issue at a CEO Tales in November last year – Mark wrote an interesting summary of the challenges facing tech IPOs here)

Even as a business opportunity there seems to be a patchy appreciation of the need to do more with the online economy within the FTSE 100: Saul talked to many of these companies and asked them about their plans for digital. Some of them have made the transistion to doing 8% of their business online: Tesco know that 6% of their sales are done online, but some of them haven’t: Sainsbury’s have no figure for that business.

Perhaps the most surprising/inspiring figure of all: even government has managed to catch up: 80% of tax returns are now done online. Saul now has a simple proposal for a promoting a balanced internet economy:

  • Ask FTSE boards, ministers and Permanent Private Secretarys the 8% question (is 8% of your business online?), with answers on quarterly basis
  • Create a public transparent body to track investment in internet
  • Celebrate the internet champions and short the laggards

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Websummit report: Oren Michels, Mashery

Today we’re at London WebSummit, looking at software, entrepreneurship and how to grow great businesses. A subject close to all of our hearts.

Oren wants to talk about planning, but first – subways. Not software, but OK, the audience is prepared to go with him. In San Francisco, the Bart Subway system is a problem. There aren’t many stops – 8 in a city of 50 sq miles. Bart can’t get you there. Compared with the DC Metro with its 41 stops it’s ‘a pain in the butt’. Result, on any given day twice as many people ride the DC Metro as the SF Bart.

So why is he talking about this? The transport system he has just described is exactly how most businesses build their mobile and browsing experience. Especially if you have a mobile optimised site.

The whole point of a good transport system or a good mobile browsing experience is getting people to the place where they want with no extra effort. That’s where a lot of businesses go wrong. It’s not enough to just have people access your site from a mobile. Businesses that operate on this kind of strategy find it isn’t a great strategy for success. People don’t browse on mobiles, they use apps to meet their immediate need and then get on with their lives.

These may have short lives: AP produced an app for the World Cup that was used for 3 weeks but was awesome for those who wanted immediate information on the football.

How do successful companies produce the experience that their users need? They can be be built on APIs , which give you the ability to enter at whatever point people want to get into the process.

So, apps can take people where they want to go, but also, like a good subway system, they should let you transfer between different lines/processes.

So the interactivity between apps provides a situation where companies can collaborate to allow customers to meet their needs. Great news for businesses that have mobile experiences built on APIs. Bad news for businesses still asking customers to browse.

 

 

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Launch of TechStars London Offers Big Break for UK Start-Ups and Investors

We don’t normally (ever) run press releases as blog posts but this is good follow up information on that exciting TechStars news…

TechStars, one of the world’s most successful accelerators, opens its doors in the UK 

The world renowned start-up accelerator TechStars is to launch a programme in London, its first outside the US, the entrepreneurs behind the venture fund announced today.

In a meeting at No 10, TechStars CEO David Cohen and General Partner Mark Solon confirmed TechStars are expanding their network outside of the US by merging with Springboard, co-founded by Jon Bradford, to launch in London the globally renowned TechStars mentorship-driven investment programme.

Launching in March, TechStars London is expected to support up to 20 start-ups annually across the UK, Europe and further afield through an investment of €85,000, being €15,000 of seed funding and an optional €70,000 convertible debt note for each company.

TechStars already have a strong track record working with European teams, with their alumni including Memrise (UK), GrabCAD (Estonian) and docTrackr (France) who have cumulatively raised €16m of investment funds.

The move comes just two years after Tech City Investment Organisation was set up by the Coalition Government to help attract inward investment and make London the digital capital of Europe. It also highlights the continued benefits of the introduction of policies designed to make the UK the first choice for entrepreneurs and investors, including tax relief for the creative sector and Entrepreneur Visas.

David Cohen, CEO and founder of TechStars, said: “We’ve had our eye on the burgeoning London tech scene for some time, well aware the US doesn’t have a monopoly on either tech skills or entrepreneurship. The current business climate here means we can work with an incredibly broad spectrum of British and international teams and top talent. Merging with Springboard will allow TechStars to deliver great results both for start-ups and investors.”

Jon Bradford, CEO and co-founder of Springboard, said: “Coming together with TechStars makes perfect sense. Springboard and TechStars have long had a natural affinity, not least because of our shared mentor-led approach. Bringing their expertise to London can only be good news for tech start-ups in the UK, Europe and beyond.”

Ed Cooke, CEO and co-founder of Memrise, said: “I’m thrilled at the launch of TechStars London.  Not a week goes by when the exceptional TechStars mentor and alumni network does not materially aid us. This network, its generosity and sense of community, is a wonderful addition to London’s already dynamic start-up scene, and stands to benefit every entrepreneur and investor.”

Joanna Shields, CEO of Tech City Investment Organisation and UK Business Ambassador said: “Today’s announcement shows Tech City is fulfilling its potential as one of the world’s great technology centres. Together with global accelerators like TechStars, we really are paving the way for British businesses to thrive in the international tech race.”

Applications for TechStars London open on 16 March 2013 to compete for one of ten places on the programme. To apply for a place on TechStars London visit www.techstars.com

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TechStars and Springboard join forces to bring acceleration programme to Europe

The three biggest and most succesful startup and accelerator programmes in the world are probably Y-Combinator, TechStars and Seedcamp. There are a huge number of pretenders to the throne and we have had some experience with the Springboard programme in Cambridge and London over the past few years so it is fantastic news to hear that their exceptionally high energy team – Jon Bradford, Jess Williamson and Elaine Finn are joining forces with TechStars to extend the reach of their programme beyond the US.

If you want to join Y-Combinator, you have to go the to the US. Seedcamp has done a great job of girding the loins of European entrepreneurs and are currently taking a batch of their companies on a tour of the US but you can never have enough high quality support for early stage entrepreneurs and a European operation for TechStars means that companies in this programme will be able to access an extensive network of support in Europe as their US companies expand. More importantly, it gives non-US entrepreneurs an opportunity to join a very high quality programme in Europe and get access to a US network as they grow. Anecdotally, programmes like TechStars have been reluctant to engage to closely with entrepreneurs outside the US because getting people VISAs has been too much of a PITA.

Huge props to the people at Springboard and TechStars for pulling this one off. The only winners will be entrepreneurs and investors. The only losers will be those running low quality programmes and that is a great thing.

If you want to find out more about accelerators, incubators and all that stuff, including some great actual proper data on money in, money out etc, you should follow Jed Christiansen’s blog. He obsesses over that stuff and is an intelligent writer.

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Open Source: welcome to the world of contradiction

A brilliantly sparky CEO Tales last week. Thanks to everyone who participated and we will be putting up a more detailed description of the discussion on the blog shortly. In the meantime, here’s our first impressions:

Don’t let the community ethos of Open Source mislead you: this is no hippy cottage industry, but a mature approach to software development providing a serious alternative to enterprise software for a lot of different industries. As our panel showed, there are serious businesses making serious money here. Still, it takes a bit of getting used to. How do you make a business by making your intellectual property available to competitors, investing heavily in building a community (for free) and giving your product away for nothing?

It turns out there are a great many ways of doing this, as Jack Lang (Raspberry Pi) said: ‘Open Source doesn’t have to mean free.’ Between them, the panel had revenue from a range of things:

  • hardware sales
  • professional support services
  • maintenance services
  • configuration services

In short, once you have expertise around an Open Source product, you have something saleable. Other things that grabbed our attention:

  • The rule of thumb that new Open Source products in a market will tend to shrink that market but the first decent Open Source player can then take 40-60%.
  • Asked to say what they were selling in one word, the panel emphasised the importance of Open Source as a service: ‘a brand, peace of mind, happiness, a platform, experience.’
  • Open APIs are going to be really important ‘It’s only a matter of time before enterprises realise that open APIs are a great way to expand markets.’ (Kirk Wylie, OpenGamma)
  • Building and managing Open Source communities is a very delicate job. They need trust, honesty and consistency, but also strong leadership: ‘A strong guiding vision and support is crucial in successful Open Source projects’ Jane Silber (Canonical)
  • Open Source can still be high margin, if the product is complex and customers critically depend on it, there is high value add.

So all in all a great evening. We were blown away by the potential here, and were left thinking we have only scratched the surface and there might be a chance to look at things in a bit more in depth? So…

If we produced a one day open source event that gives us more time and space to look at the challenges in growing business based on open source, would you be interested? What topics would you like discussed? We thought a mix of keynotes, panels, some workshops? What do you think? Would you pay to attend? Who would you like to hear from? Would you be interested in sponsoring? I’m guessing we don’t need to ask about PowerPoint?

We’d love to hear from you: answers to Mark or Hermione (email for both is name@thebln.com) or to us on Twitter @the_BLN, or even on a postcard, if it suits you.

 

 

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Business of Software Conference, October 28th – 30th 2013, Boston, MA

REGISTRATION IS OPEN FOR BUSINESS OF SOFTWARE!

Business of Software is a two and a half day conference for independent software vendors to gather, discuss and learn from each other and some of the most highly regarded thinkers in the industry how to build better, more sustainable, more profitable software businesses.

We love running BoS and are very proud of the fact that it is one of the most highly regarded conferences in the software industry, with 95% delegates saying they would recommend it to a friend. See the feedback (uncensored) from 2012 here.

We’re still in the planning stages for BoS 2013 but the key ingredients of intimate atmosphere, well organised networking and outstanding speakers given time to expand their thoughts will remain.  There are some very exciting ideas in the pipeline, and if you are trying to grow a successful software business, in any sector, we think you should consider coming to BoS. Simple as that.

Contact:  info@businessofsoftware.org

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It is not Barbie’s fault that her employer doesn’t have a 4 Ken clue.

The only thing keeping a company like this alive is momentum. I can’t face the hassle of moving our email list software providers. The problem isn’t Barbie’s – the company that Barbie works for doesn’t respect or care about customers so employs customer support instead of making a product that people want.

My hunches.

  • The company is public.
  • Barbie is not her/his real name.
  • We will move our mailing list software soon if we get round to it.

The only thing keeping a company like this alive is momentum. I can’t face the hassle of moving our email list software providers. The problem isn’t Barbie’s – the company that Barbie works for doesn’t respect or care about customers so employs customer support instead of making a product that people want.

You are now chatting with ‘Barbie’

Mark: Hi, I just copied a list into a another existing list and the number of people in the list has actually decreased again. This has happened before and I was told that it didn’t happen instantly but this has been more than an hour.

Barbie: Hello, and thank you for contacting iContact Technical Support. My name is Barbie, and I will be assisting you with your inquiry today. How can I be of assistance?

Barbie: Welcome back! Mark: Business of Software (You are going to ask what is the name of the list)

Barbie: Let me check.

Mark: We got cut off.

Barbie: I understand.

Barbie: Can you check the list again?

Barbie: It’s just a cache issue.

Barbie: What I did is just reset the cache.

Barbie:

Barbie: I hope I have helped you resolve this.

Mark: Can I reset the cache?

Barbie: No.

Barbie: You would need to contact us whenever this happens.

Mark: Why not? This keeps happening with iContact. It causes unnecessary stress and hassle for your users and I am always told that it is a very unusual thing to happen.

Mark: “You would need to contact us whenever this happens.”

Mark: It happens almost every time?!

Barbie: This is caused when our system encounters a cache problem.

Barbie: It doesn’t happen all the time.

Mark: It happens whenever we move more than a handful of contacts from one list to another.

Barbie: I understand. I will submit a feedback so our support engineers can trace this further.

Mark: Is there any point in doing that. That is what we are always told.

Barbie: This is very crucial as our support engineers need a basis.

Mark: Sorry, in English?

Barbie: We process investigation based on feedback given so that is why I am sending your account as an example.

Mark: OK. So it is 1.50 am in the morning here. I am trying to set up a note to some people and should have been in bed by 11.00pm (latest). I have an early start tomorrow and I have just been trying to work out what happened with the mailing list we pay you to host. I have no idea what your last two statements mean and how they solve my problem and get me to bed for some sleep.

Barbie: Your list is okay now.

Barbie: I have reset the counts.

Barbie: This is actually beyond my technical knowledge. Our support engineers are the ones who can sort this out on how to fix this issue so the least thing I can do is submit a feedback to them.

Mark: Are you saying that we should contact support every time we do anything so that you can press a button or something so that the cache can be reset so we can see the counts? Why not automate that process.

Barbie: Our support engineers will surely work on regulating this to make sure that this won’t be hard for our customers.

Barbie: Mark, are we still connected?

Mark: I understand that this might be beyond your technical knowledge. It is certainly beyond mine but I wonder if you could tell me how I should use the system so that it doesn’t make me think I have lost my contacts whenever I use it?

Barbie: This happens when you copy the contacts from one list to another.

Barbie: What you can do instead is add them manually to the list.

Mark: What happens when you move the contacts?

Mark: How do I add them manually to the list? Do you mean one by one?

Barbie: Moving contacts will take them out from one list and move them to a different list.

Barbie: Copying them creates a duplicate.

Barbie: What do you really want to achieve?

Mark: Great question! I want to add the contacts from one list so that they appear in another list. In the past, when I have moved them from one list to another, they have have been deleted (see previous support history). Fortunately, this was only a very small list (20 people) but they never appeared again. I would not want to either move, or delete contacts from one list. These contacts should also remain on the original list so moving them out of one to another in any case isn’t what I want to achieve.

Mark: I wil ltry to explain in plain text.List A

Barbie: What you can do is you can export them from one list and then re-import them on a different list.

Mark: List A = 10,000 people. List B = 50 people. I want the new List A to have 10,050 people on it and List B to have 50 people on it. I can achieve this by ‘copying’ List B to List A. Is that correct?

Mark: (assuming each record is unique)

Barbie: Yes but you want to avoid the issue to happen again, right?

Barbie: That is why I am giving you a different option.

Mark: Are you saying that the option that you give to copy is basically useless? Why have a move option when actually what I should do is manually export the list and then import it?

Mark: I am very confused.

Barbie: Okay, let us go back to the main issue.

Barbie: You contacted us because you copied contacts and then it decreased one of your lists, right?

Mark: Correct.

Barbie: Then, I fixed it by clicking “reset counts” which is only done by technical support.

Barbie: If you check your list now, it’s increased.

Mark: After over an hour of waiting, worrying and trying to work out what I have done wrong.

Barbie: No, you are complaining because you don’t want to call us whenever you encounter this issue. Barbie: That is why I am giving you a work-around.

Barbie: It doesn’t happen all the time but the only way to fix this for now is to contact us to reset the counts.

Barbie: That is why I will be sending a feedback so our support engineers can look resolve this issue on their end. Barbie: You are not the only one who is experiencing this.

Mark: So if I want to do the thing that I want to do – copy the contacts from one list to another so the new list has more contacts and the old list still has the same number of contacts, you are suggesting that I don’t do what I am told to do on the web site that I pay to use, I should use this different workaround. Barbie: I do suggest it Mark but if ever you encounter the same issue, please contact us to reset the counts.

Mark: I know I am not the only one who is experiencing this. It also happens to me all the time when I move contacts. Do you have any idea whether this situation will change before I find a company that can offer me a service that actually works properly? Barbie: I can’t give a timeframe for that.

Barbie: It is beyond my control.

Mark: OK. Thank you. I do appreciate your help but it isn’t giving me a great degree of confidence that we are working with the right company to manage our mailing lists.

Barbie: Is there any other way I can be of assistance?

Mark: Thanks Barbie. I think that is just about all. Are you a real person and is Barbie your real name?

Barbie: I am a real person. That’s my real name.

Barbie: Thank you for contacting us. If you need further assistance, feel free to contact us again via chat, email: support@thiscompanydoesnthaveacluehowtokeepcustomers.com. We also have useful information available in our Help System. Have a great day!

Mark: Cool. Where are you based?

Barbie: That information is confidential. I sincerely apologize.

Barbie: Thank you and have a great morning! Mark: How about give me a clue – US, Asia or Europe?

Barbie: Asia Barbie: Anything else Mark? Mark: Thanks for your help Barbie. Don’t apologise, I wasn’t trying to track you down, just curious. You are doing a tough job and you have sorted my issue out. I am just sorry that iContact hasn’t given you a better system to work with. Have a great day.

Mark: Thanks Barbie. Have a great day.

Barbie: Thank you for contacting us. If you need further assistance, feel free to contact us again via chat, email: support@thiscompanydoesnthaveacluehowtokeepcustomers.com. We also have useful information available in our Help System. Have a great day!

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Open Source Business Models: a CEO Tales update

Two days to go to our first CEO tales of 2013 and we are sold out and have closed the waiting list. If you’re coming, you’ll be meeting a great bunch of people, and to help you prepare for the event we’ve attached the the guest list at the bottom of the post.

Our speakers are now confirmed as

  • Jack Lang, Raspberry Pi Foundation
  • Nigel Beighton, Rackspace
  • Jane Silberman, Canonical
  • Kirk Wylie, OpenGamma
  • Tom Hulme, IDEO

If you can’t come, but want to hear about the evening, we will be publishing some of the discussion later in the week, along with a few pictures, so you can see what you have missed. However, don’t despair, we will be running more CEO Tales later in the year, and we’ve got some exciting speakers and topics lined up.

Your fellow guests on Wednesday will include:

CTO 2ndQuadrant
General partner Acacia Capital Partners
CEO & Founder Adaffix GmbH
Director AlertMe.com Ltd
Managment consultant AlixPartners
CEO Amplience
CEO Amplience
partner antrak capital
CEO Api Axle
Developer ApiAxle
Creative Director Apptivation
Director Arapiki IT
Software Engineer ARM
Staff Research Engineer ARM Ltd
Co-Founder Asset Match Liited
Partner Balderton Capital
Private Banker Barclays
Private Banker Barclays
Co-Founder Basis Technologies
Head of TMT BDO LLP
Director Brand Dean
Partner Cambridge Accelerator Partners
Post-doc Cambridge Computer Lab
Investment Manager Cambridge Enterprise Limited
Director of Technology Cameron & Wilding
Program manager Cisco
CEO Cloudsoft Corporation
CTO Cloudsoft Corporation
EMEA Business Development   Director Cogniance
CEO Cognidox
Managing Partner Connect Ventures
Partner Crelligo
Investor Delta Partners
Partner DFJ Esprit
Partner DFJ Esprit
CEO Embecosm
Director Emergent Value
KTP Associate, Embedded   Systems Engineer Erlang Solutions
Managing Director Finfore Limited
Partner FirstPartner
Managing Director Flax
Parter – Forward Labs Forward Internet Group
EIR Forward Labs
Partner Forward Labs
Corporate Development Director Forward Venture Partners
Partner four40 Ventures
Director Freedman Services Limited
Consultant/advisor Fresh As A Lettuce
Director Gare Ventures
Cofounder / CEO GroupSpaces
Growth Manager GrowthAccelerator
Leadership and Management   Provider Executive GrowthAccelerator
Growth Manager GrowthAccelerator
Growth Manager GrowthAccelerator
Founder Hatch.js
Associate Director HgCapital
Principal ILMM
Associate Index Ventures
Analyst Index Ventures
Co-Founder InformDirect.co.uk
CEO Inqb8tor
Commercial Director Inqb8tor
CEO Integrity Software
Managing Partner IQ Capital Partners
Founder & CEO KashFlow Software Ltd
CEO MapleBird
Ceo Masabi Mobile Tickets
Director Midven
Investment Manager NESTA Investments
Class of 2013 New Entrepreneurs Foundation
Creator Numerous
Director Numerous
Head of Enterprise Lab O2
Founder Oi!
IP Strategy Consultant Origin Ltd.
Director International Sales PCF
Founder PiChimney
Engineer Pivotal Labs
Director Rapid Innovation Group
Head of DBA Tools Red Gate
Product Manager Red Gate
Geek Herder Red Gate Software
Product Manager Red Gate Software
Director of Product Management Riverbed
Principal SEP
Senior R&D Engineer Setred
* Shapesmith Ltd
Founder ShopChat
Associate Silicon Valley Bank
CTO Simply Business
Principal Developer Simply Business
Architect Sinebridge
Founder Software Verification
Solicitor Speechly Bircham
Solicitor Speechly Bircham
Solicitor Speechly Bircham
Co-Founder SquibbleBox
CEO StatConsulting Sp. z o.o.
General Manager sugru
CTO TagMan
CEO TAP Biosystems
Senior Associate Taylor Wessing LLP
Senior Associate Taylor Wessing LLP
Consultant Tenia Business Services Ltd
Chief Executive TestPlant
Project Lead The CentOS Project
Co-Founder The First 65
Hacker/Founder The Internet
Executive director UBS
Entrepreneur Venture Strategy
Director VentureRadar
Principal Consultant Virtual Techniologies
Director Well Informed Limited
Director Well Informed Limited
General Partner Wellington Partners
Programme Manager wonga.com
Director www.skpang.co.uk

 

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