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Perspectives on the wonderful world of tech

A soda store that won’t sell Pepsi or Coke is like a software vendor that won’t sell Microsoft or Oracle

Last year at Business of Software 2010, Young Me Moon gave a talk called, ‘Different’. It was.

In a brilliant talk, she talked amongst other things, about the evolution of bottled water…

How can you differentiate between 50 brands of bottled water in one supermarket? In almost every instance, the managers of each and every one of those executives can tell you EXACTLY why and how their brand is different to the others. Sadly, for real people, no one cares very much. It doesn’t start out like this.

Choice - sparkling or still?
Choice – sparkling or still?

But soon escalates…

Water water everywhere how which drop to drink?
Water water everywhere but which drop to drink?

And then the supermarket looks intimidating…

Supermarkets are not consumer friendly anymore. They are intimidating.
Supermarkets are not consumer friendly anymore. They are intimidating.

I took this in my own mind to be a bad thing. I really cannot find it in my mind to give a carp about 99% of the bottled water on the shelves even if there is a brand and product marketing team behind every one who truly believes their product is a gift to the world. I don’t care. Maybe you do. Then I saw these shelves with a whole bunch of fizzy drinks on them.

Galcos_4813

© Martha Benedict

This is John Nese’s store. It only stocks soda pop but it doesn’t stock Coke or Pepsi. It is not intimidating. John Nese made me realise that I had got it wrong, Young Me Moon’s message was more subtle.

Peldi at Balsamiq brought John to my attention and said that if we could get him, he would do a talk with him. Peldi and I love John’s approach to business, life and the world. We think you will too. John wasn’t hard to track down once we realised that he doesn’t do email (so should have no place at a technology conference). He has a thing called a telephone that enables him to talk to people in the outside world.

We are delighted to announce that John Nese and Peldi will be talking at Business of Software 2011. If you run a software business, are not Microsoft or Oracle, and don’t learn something useful from John and Peldi, I will eat a straw hat.

GalcosJohn_

© Martha Benedict

About John Nese and SodaPopStop.

Devoted to the art of soda pop and supporting the small businesses behind each bubbly drink, Galco’s Soda Pop Stop features more than 500 flavors of soda at its Los Angeles storefront and nationwide through its website at www.sodapopstop.com. Beginning in 1897 as an Italian grocery store, Galco’s changed “flavors” when son John F. Nese took helm of his father’s store in 1995 and lined the shelves with classic, small-batch, exotic and hard-to-find sodas.

With a mission to support small soda makers, Galco’s motto is “Freedom of Choice” which mirrors Nese’s determination that customers have the right to choose from more than just a handful of mass-produced, big-business selections.

Today, sodas from all over the world can be found at Galco’s – brewed from Brazil to Jamaica, from Germany to Australia – and sought out traditional brands that use 50s, 60s and 70s recipes with cane sugar instead of high fructose corn syrup. Walking the aisle, sodaphiles can find flavors as diverse as cucumber, coconut and rose petals as well as traditional colas, ginger beers and sarsaparillas that are brewed by hard-to-find smaller bottlers. Galco’s features 450 unique micro beers and 60 types of bottled water.

For more information on Galco’s Soda Pop Stop visit www.sodapopstop.com but beware, here are the system requirements for the website if you want to have a look. I kid you not.

Q: What are the minimum system requirements?
A: You must have Microsoft Internet Explorer version 4.01 or later running on the Microsoft® Windows® 95, Microsoft Windows 98, Microsoft Windows NT® version 4.0, or Microsoft Windows 2000 operating system. Hardware requirements are 16 MB of RAM and any Intel 486, Pentium, or Intel-compliant processor, or any DEC Alpha processor.
 

About Peldi

Giacomo ‘Peldi’ Guilizzoni is the founder and CEO of Balsamiq, makers of Balsamiq Mockups, the instantly-useful, forever-lovable wireframing software. Balsamiq is a tiny, nine-person multi-million dollar multinational, based out of Italy, France, New York and California. A programmer turned entrepreneur, Peldi lives to learn new skills and to share what he learns, be it via his blog, giving public talks or mentoring other software startups. More at  

The Business of Software conference will be held in Boston, October 24-26th October 2011. Use code BoSSep to save $450 on the full ticket price until 21st September.

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How Business of Software 2010 meant I now have too many sales

A guest blog from Mike Hapner, President, Izon Analytics, LLC @mikehapner. Mike attended Business of Software in 2010 and was inspired to write about what he learned. Thanks Mike.

Mike Hapner.

First, a big thank you to @MarkLittlewood for letting me share this story.

For several years I had heard about this conference that a lot of my online tech/marketing/business heroes were involved in.  Right before the conference in 2010, I had just been asked to start a SaaS and mobile products division for a successful global mapping firm, so I figured it was time to make the investment and travel to Boston for the conference.  I expected to be impressed, but did not imagine the amazing impact it would have on my life and on the way we do business.

Those luminary people are awesome, but regular people, too!

@NeilDavidson started off the conference with something to the effect that everyone that was speaking was a real person, and were honored to be there… and that rang true for the entire conference.

@dharmesh Shah really undersold himself and then totally NAILED his presentation.  What a brain on that guy!  He really struck a chord with me.  It became crystal clear how important it is to track everything, and that it’s even more critical to use the metrics to make real decisions that drive customer satisfaction and other improvements.

@peldi Guilizzoni had already won me over as a customer of Balsamiq and had 100% impressed me with a service recovery via twitter.  I couldn’t believe I was sitting 10 feet away from him, and was blown away as he shared his success story in such a humble way.  Good guys DON’T finish last!

Seth Godin is probably my all time favorite marketer, and his incredible positive energy and insight did not disappoint.

Joel @Spolsky was even gracious when I stalked him on a break just to shake his hand.  Side note:  He doesn’t know that whenever something goes wrong in Microsoft Excel, I yell “Spolsky!!!” even though he hasn’t worked there in something like 20 years.

Aftermath

After getting my mind blown at the conference, I came home and immediately devoured everything I could get my hands on that had been mentioned by the speakers.  This included a ton of blogs and the Inbound Marketing and The Entrepreneur’s Guide to Customer Development books.  As another aside – I’ve given away about 10 copies of Inbound Marketing so far.

At the conference, Dharmesh didn’t do a real sales pitch for HubSpot, but the more I started playing with their free tools online, and understanding what I was studying in Inbound Marketing, the more I saw the benefit of signing up and using HubSpot.  The thought of REAL, ALREADY-INTERESTED leads coming in on the website, and not having to cold-call and chase prospects is just so appealing!!!   With Hubspot’s help, we went from zero traffic to tons of the right kind of traffic and leads in just a few months, and are continuing to optimize and test our way to even higher conversion rates.

Getting out of the building

Once I had all this knowledge implanted in my head, it was time to start using it.  We had a working prototype of our allinspections mobile and web software for home inspectors, but up until then, we had only talked to 2 or 3 real live home inspectors – shame on us.  Our little business development team committed 100% to the “Lean Startup” and “Customer Development” concepts that I had taken away from the conference.  Over the next few months we talked to 100s of future prospects and did no selling:  we simply asked them a million questions about how they currently did their work, what the big headaches were for them, and how they thought their problems could be solved.  I cannot stress enough how important it is to get out of the building and talk to real people.

Product development

Once all of those customer stories started blending into a chorus of the same problems, we were able to improve our working prototype and get it in front of real prospects that could use it to ease the pains they had explained to us.  Because we had done so much Customer Development work, our prospects really saw how it helped, and how well we understood them even though we weren’t veterans of their industry.   This has translated to amazing results in terms of adoption and monthly growth.  We also made customer service our top priority, and really went overboard to make sure everyone was taken care of.  We’ve lost count of the times when customers “ooohh” and “ahhhhh” and shower us with praises, even when we’re on a technical support call helping them with a problem!

Product sales – FINALLY!

Now that the product is stable and our customers are saying awesome things about us, we are really making the transition to a sales organization.  The fruits of our early Customer Development and Inbound Marketing efforts are truly paying off.  In fact, we are so busy with customer meetings, tradeshows, and the like that we’re not going to be able to attend the Business of Software conference this year.  Bummer.  [Too bad! This year we will be including some planning 101…]

We’re hoping to be there next year, and even do a lightning talk – hint. hint.

Go to BOS2011.  Be inspired.  Try what you learn.  Be amazed.

@mikehapner

President, Izon Analytics, LLC

The Business of Software conference will be held in Boston, October 24-26th October 2011. Use code BoSAug to save $550 on the full ticket price until 6th September.

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Bullet dodged. Close one.

Another day, another offer of unearned riches. I was just about to send off my details when I realised something didn’t quite ring true.

“Good day, my name is Gerald Johnson,i work with a notable bank in wales as a senior staff . I have an urgent and very confidential business proposition for you,I contacted you because of your good name to the society and i believe that we can handle the situation together.A deceased man who was a Gold Dealer made a numbered time (Fixed) Deposit in our bank, Upon maturity,I sent a routine notification to his forwarding address but got no reply.After some months, I sent a reminder to the same address, and was told that he died from an automobile accident.I therefore made further investigation and discovered that he did not declare any next of kin or relations in all his official documents, including his Bank Deposit paperwork in my Bank. This sum of 10,600,000.00 Pounds is still sitting in my Bank and the interest is being rolled over with the Principal sum at the end of each year. No one will ever come forward to claim it, my proposal is that I will like you as a foreigner to stand in as the next of kin to the deceased so that the fruits of this old man’s labour will not get into t! he hands of some government offici I have planned this deal in such a way that we will never have problem, All legal documents to back-up this fund will accompany the funds to your account, you will never have problem with the financial institute of your country or mine or from any source, but you must keep this information only to yourself until the money is successfully transferred.You will be required to provide this remaining information; MARITAL STATUS YOUR AGE: MOBILE PHONE NUMBER; OCCUPATION: POSITION/RANK IN OFFICE: A SCANNED COPY OF EITHER YOUR INTERNATIONAL PASSPORT OR DRIVERS LICENSE. In my next email, i will give you the contact of a seasoned lawyer who will help us to get all the Required legal papers, but i will want you to respond to me immediately, even if you have not Scanned your ID, you can still respond so that i will make sure that this transaction did not exceed more than 10 working days and the money will be transferred to your account. Awaiting your urgent response Yours Faithfully, Gerald Johnson”

Then it struck me, there is of course, no, ‘notable bank in wales’. Close call.

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Teamprise vs Microsoft. A software entrepreneur’s M&A story. Video & transcript.

Eric Sink is the author of Eric Sink on the Business of Software and Version Control by example. He is the founder of SourceGear, a source control system vendor. He also founded the AbiWord project, and lead the team that built the SpyGlass browser, now known as “Internet Explorer”. He’s the first to have coined the term “Micro-ISV”.

This is his talk about selling Teamprise to Microsoft in 2010.

My notes and some slides here.

The Business of Software conference will be held in Boston, October 24-26th October 2011. Use code BoSAug to save $550 on the full ticket price until 6th September.

Transcript of Eric Sink’s talk at Business of software 2010:

Joel Spolsky: Our next speaker, most you will know him well from his blog, from his company, Source Gear, from being “not a legend”…I don’t even know what that means…and for inventing the term MicroISV. Ladies and gentlemen, please welcome, Mr. Eric Sink! [Applause]

Eric Sink: Thank you. Can everybody hear me? All right. So, they said everybody else was doing the wearable mike, I like the hand-held. I’m used to it. I don’t know why. I may have to fiddle with my hands a little bit to do this stuff though. So, I want to check and make sure this works. All right. Now this goes back.

The AV guys told me that no one has used the laser pointer? How can that be true? I’m going to be doing this the whole time.

So, yeah, I want to talk about some of the things I learned last year when we sold a division of our company to Microsoft. And, I have to apologize right up front, there’s a number of things that I can’t say. You know, you sign all these papers saying, “We’ll never tell anyone anything.” But, you know, there’s some lessons learned that I can share. I hope they’re interesting.

Give you a little background, Microsoft sells a bing A-line suite they call, “Team Foundation Server”. And, like most of their products, they did a Windows version only.

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Jason Cohen. One smart bear talking about how to take advice and when to break the rules.

Jason Cohen’s Business of Software talk in 2010 was a cracker. As someone who has consistently broken the rules he spoke about rules and when you might break them. He also offers great advice about advice. He explains why you should always remember that advice, even from the best known and admired sources, should always be taken in context and offers a framework for filtering the legion sources of advice out there for entrepreneurs so that you can work out what is appropriate for you.

My notes from the session here.

Jason is talking at this year’s Business of Software on, ‘Honesty in Business’. Save $550 on full delegate rate by 1st September if you use code BoSAug on registration.

Transcript of Jason Cohen’s talk.

Talk transcript.

Joel Spolsky: Our last speaker of the day is Jason Cohen, who you all know if you’ve been here before. Smart Bear Software was his company, which he sold, and his current company is WP Engine. A big expert on code reviews, I hope you’re going to talk about that. Uh-oh. He said no. Good, because he talked about that last time. Please welcome Jason Cohen.

Jason Cohen: What’s up, Business of Software 2010! [Cheering] What’s up, Business of Software 2010! [Applause]. Great. Sweet. This is really just disturbing to have a time. I’m already 55 seconds in, does that sound right? OK. I feel like I’ve earned an extra 30 seconds at the end. So here’s the thing, if you can only take one thing away from this talk it’s this. When I’m finished talking we’re going to all drink and party. [Cheering] Yea! Right. So every word counts.

So, this by the way is not a litter box. I would not do that, that’s disgusting. This is actually a casserole made out of cornmeal and peanut butter. Which someone thought, I think is actually even more disgusting. Anyway, I’m a software developer. That’s still how I identify myself. I’ve started now four companies. And I’ve done every kind of thing within those companies, and I write, and I do all these different things. But still if you asked me how I felt, I still feel like I’m a coder. That’s how I identify myself.

And so when I started Smart Bear, the company I’m most known for, coding was the one thing that I was sure I could do. This was not going to be the downfall of the company. I knew I could pretty much implement any feature within reason that people wanted. So I was comfortable with that.

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Business of Software 2011 Lightning Talk speakers announced

These are the winners of the Lightning Talk submissions for Business of Software 2011.

Thank you to everyone that submitted an entry, especially by video. We had a lot of fun reviewing them. I for one can’t wait to see these talks for real.

Lighting Talks, in no particular order:

The Business of Software conference will be held in Boston, October 24-26th October 2011. Use code BoSAug to save $550 on the full ticket price.

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The BLN – ‘Evolving business models in Mediatech’ Discussion Dinner

As the digital media industry evolves and increases in complexity and competition, we want to ask the most entrepreneurial minds, “How can we make money from this? Which business models can best capitalise on this opportunity?”

In this, the 5th BLN ‘Digital Media’ discussion dinner, we will bring together some of the most dynamic, succesful, media, software and technology companies to discuss the opportunities and challenges that lie ahead.

BLN dinners are a great opportunity to meet and share problems with peers (under Chatham House Rule) in a relaxed, informal and fun atmosphere, allowing you to spend time thinking about working on, not in, your business.

Outcomes for attendees have included:

  • Business Relationships – partners/customers/suppliers
  • Market intelligence from other leaders in their field
  • Opportunities to profile raise at leading industry events, publications and blogs
  • Personal opportunities for advisory boards, NEDs

We are delighted to have the support of BDO and Taylor Wessing for this dinner.

There are many opportunities to attend networking events but BLN events are both high quality and a little different. You can see feedback from previous attendees here.

Please note that by applying we CANNOT guarantee a place, although we do our best to accommodate relevant individuals. Our priority is always to ensure that our guests are relevant to the specific discussion/sector focus.

BLN partner logo

BDO LLP logo



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The best advice I have ever heard for founder entrepreneurs. Balsamiq’s Peldi

Peldi, Founder and CEO of Balsamiq talks about all of the things that he worries about, some of the things he doesn’t and the secret to sleeping well at night.

If there is a better, more concentrated source of advice for the founder of a startup or growth business, let us know. We will give the person that offers the best answer a guest pass to this year’s Business of Software.

My notes from the conference including some of the slides.

Transcript of Peldi’s talk.

Joel Spolsky: All right. How many people use mockups, Balsamiq mockups? Is that everybody yet? OK. What? That was like a little bit less than all. OK. For the other three of you, let me explain what it is. And I don’t normally do advertising for the speakers here. But this is a brilliant product. Well, actually let me tell you a story about something a long, long, long time ago. Does anybody remember ERwin? Does anybody use ERwin? Some of you used that. So this was a wissy-wig Windows-based application. You can still get it. It’s like $12,000 because it’s Computer Associates and they’re just milking it. It was a wissy-wig thing where you would draw entity relation diagrams and you’d put your tables and your columns in there. And there was absolutely no way to make an ERwin diagram look good. It was impossible. Because you had to align everything manually and then you had to like select like the four little boxes and then click, “Align Left”, and then you had to select the four little boxes and say, “Make same width,” and then you would get real tempted to make the table names be bold. And then that wouldn’t look really good so then you’d try Helvetica and then you’d come up with a color-coding scheme for the thing and you would spend 98 percent of your time basically doing PowerPoint when you’re supposed to be diagramming your databases for some reason, I’m not sure why. But, (Laughs) I guess some people do that. And if you ever tried to like automatically import a database which it could do for you, you got all your lines were crossing and everything was all a big mess and you spent four and a half hours untangling it and then the fonts were bad and the default font was ridiculous and you couldn’t read it. And it was just a complete nightmare. So Mockups is the exact opposite of that. It’s a way to mock up it’s not for databases it’s for your user interfaces. And it forces you to use one font which is Comic Sans. (Gagging noise) It forces you… everything is sort of scribbled so nobody thinks that this is what your app is really going to look like. When they look at your Balsamiq Mockup they understand that it’s a friggin’ mock up and that they should be paying attention to the words, the relative position of things, what the buttons are and what the functionality is and not fonts, typesetting, choice of colors, etc. So it’s a really, really brilliant app for mocking things up and I’m really excited to hear from Peldi. [Applause]

Peldi: All right so, you don’t know this Joel but I was recording the whole thing so it’s going to go on the website tonight.

So I know there’s no break so I put in a little bit of music at the beginning if you want to stretch or go to the bathroom. We need audio urgently. I’m going to restart because the beginning is the best part. But I’m serious about getting up if you need to.

Audio: Expectations? Expectations, watch. (Music) (Applause) (Laughter) (Music) (Laughter) (Music) (Laughter) Sp 2: Yeah. (Applause) So this was, Bobby McFerrin and I sort of took the title of my talk from what is most famous song. He’s a brilliant man, I love this video. It still gives me goose bumps.

I’m going to start with a story. Parents in the room might relate to this but I think it’s a relevant story which is that, I had a baby five years ago and then you’re in the hospital and it’s very blurry what’s going on and then you come home. First of all it’s kind of incredible that they let you take your kid home out of the hospital without any sort of license. How can that be legal? I really don’t understand. So then you get home and it’s the first night and one thing that nobody told me at least is that newborn’s respiratory system is not fully developed and so when they sleep they’re totally erratic, they sound like (breathing noises). And you’re like, “OK, something must be clearly wrong. We’ve got to call the doctor right now. This is horrible.” Right? And then two minutes later they get totally quiet and peaceful and I’m like, “OK, now they’re dead, obviously.” (Laughter)

So, they make noise you worry, they don’t make noise you worry some more. You know, welcome to parenting. But then you know, you get used to it and you’re able to sleep on it and then the baby becomes this amazing kid and adult and they’re so independent and they’re able to do crazy things and you’re so proud of them. And yet you worry. Like, “How deep is the water there?” And, “What’s going on?”

So, my name is Peldi and I am a startup founder. You’re supposed to say, “Hello Peldi.” (Laughter) This is sort of a therapeutical group session here or something. All right. So first of all I want to thank Neil and Joel for having me. This is unbelievable. And I can’t understand why they got me but I do have a hint which is that I went to speak at Red Gate, Neil’s company last year and after the talk this woman came up to me and said, “You know we get a lot of people come to talk to us and they’re all so polished and well-dressed and they really seem to know their stuff. And they’re at a level where… I can never be like them but you.” (Laughter) You! Like this I guess. So I can be that guy. I’m totally comfortable with that because I can’t quite understand why this is happening to me.

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What inspires entrepreneurs? Passion? Danger? People? No one ever says money.

Had a great talk with Peldi at Balsamiq yesterday, he is on the advisory board for Business of Software and one of the most inspiring entrepreneurs I have the pleasure of knowing. Watch his amazing talk from Business of Software 2010. He pointed me to a video that he draws some of his inspiration from – it features John Nese who knows more about soda and fizzy drinks than anyone else on the planet. Intense passion is a very powerful thing. Here it is.

The other things that seems to inspire entrepreneurs is people with extraordinary skills doing extraordinary things, preferably with a little it of danger thrown in for good measure. In this case, there is a LOT of danger thrown in. Hat tip to Ed Bartlett for the pointer to this.

Incredible is an overused word but this is INCREDIBLE.

Reid Hoffman describes being an entrepreneur as a bit like jumping off a cliff and assembling an aeroplane on the way down. That is a bit like jumping off a cliff and turning yourself into an aeroplane on the way down.

Where do you find inspiration? (Apart from the Business of Software Conference of course).

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There is always new technology. When should we care? How do we take advantage of it? Dan Bricklin video & transcript at Business of Software 2010.

Dan Bricklin invented the spreadsheet amongst other things. In this talk he shares the knowledge he has gained from producing software that people buy for over 40 years. A brilliant talk from someone with absolutely nothing to prove in an industry he has played a major role in leading since the seventies.

My notes from the conference talk are here: https://thebln.com/2010/10/dan-bricklin-business-of-software/

Business of Software, Boston, MA, October 24-26th 2011 http://businessofsoftware.org For people growing sustainable, profitable, software businesses.

Joel Spolsky: Alright, our next speaker needs no introduction so I’m not going to introduce him. Please welcome Dan Bricklin. [applause]

Dan Bricklin: Thanks, thanks very much. Um, I’ve been follow-, I’ve been out of town until late last night, but I’ve been following this on Twitter and I realize that you guys have already seen these great, great speakers, so if I mess up it’s okay because you’ll already seen great stuff, which takes some of the pressure off. So, I’m gonna cover a lot that I’ve learned over the years. Let’s see, so I wanna talk about all, there’s always new technology. This is stuff that you can, that should be able to serve you for a long time. When should we care about new technology and how do we take advantage of it, because that’s often how we’re gonna be making money and stuff and which products to do and stuff of that sort. So I’m gonna try to touch on a lot of that. And I’m gonna try to apply some sort of a methodology.

What have I learned over 40 years? Um, it’s been over 40 years of developing products that other people use, ay-yay-yay. How many people have been developing for 40 years or so? [laughter] Yay! I saw one or two, yay! Okay, well, so I went from, on the Apple II I was one of the most popular productivity products on the Apple II and I have one of the most popular productivity products on the iPad now. Okay? I wrote a little bit of code for this and I wrote all the code for that one over there. So, and in between I own the one laptop per child, I have an open source spreadsheet that I did and Social Tech sells it. So, I’ve been on, whatever the technology is I might have touched it. Um, so I might be able to comment on it with a little bit of knowledge, which is of course dangerous. So, when there is new technology or some new opportunities, you have to ask yourself some questions, such as: “What is this new thing for?” Ya know, what about it is better and will it do a needed job, which I’m gonna talk about and how can I make sure whether this is the right thing?

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